Privacy Policy

1. Introduction

At Oniktech, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and interact with our website and services. By using Oniktech, you consent to the data practices described in this policy.

2. Information We Collect

• Personal Identification Information: Includes your name, email address, phone number, delivery address, and payment details collected during account registration, order placement, and customer support.
• Payment Information: Credit/debit card details and billing addresses are collected securely through trusted payment gateways for processing transactions.
• Usage Data: Information collected automatically such as IP address, browser type, operating system, browsing behavior, and cookies when you visit our site.
• Account Credentials: Username, password, and purchase history for personalized experience and account management.
• Communication Data: Any correspondence you have with us including customer service interactions and feedback.

3. How We Use Your Information

• To process and fulfill your orders, including payment processing and delivery.
• To manage your account and provide customer support.
• To improve our website, products, and services through analytics and customer feedback.
• To send you transactional communications, promotions, and updates only with your consent.
• To comply with legal obligations and prevent fraudulent or unauthorized activities.

4. Disclosure of Your Information

• We share your personal data only with trusted third parties necessary for business operations such as payment processors, shipping partners, and IT service providers.
• We do not sell or rent your personal information to third parties for marketing purposes.
• We may disclose your information when required by law enforcement or to protect legal rights.

5. Data Security

• We implement industry-standard security measures including encryption (AES-256), secure payment gateways, and multi-factor authentication to protect your personal data.
• Regular audits and reviews are conducted to ensure compliance with data protection laws and safeguard your information against unauthorized access or breaches.

6. Cookies and Tracking Technologies

• We use cookies and similar technologies to enhance user experience, analyze site usage, and customize content.
• You can manage your cookie preferences through your browser settings.

7. Retention of Data

• Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.
• Inactive user data will be deleted after a period of three years of inactivity, with prior notice sent to the user.

8. Your Rights

• You have the right to access, correct, or delete your personal data held by us.
• You may withdraw consent to data processing at any time, subject to legal and contractual restrictions.
• You can object to or restrict data processing where applicable.
• Requests with respect to your data can be made by contacting our Data Protection Officer (DPO) at the details below.

9. Data Transfers

Personal data may be transferred to and processed in countries outside India. In such cases, we ensure adequate safeguards are in place to protect your data.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors without parental consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our data practices. The updated policy will be posted on our website with a revised effective date.

12. Contact Us