Privacy Policy

Please read this policy carefully to understand how we handle your data

Our Policies

Transparent, fair, and customer-friendly policies to ensure the best shopping experience

Free Shipping
On orders above ₹999
3-7 Days
Standard delivery time
Track Orders
Real-time tracking available
1

Shipping Charges

We believe in transparent pricing. Our shipping charges are structured to provide you with the best value:

Order Value Shipping Charge Delivery Time
Below ₹499 ₹99 5-7 Business Days
₹500 - ₹999 ₹49 4-6 Business Days
Above ₹999 FREE 3-5 Business Days
2

Delivery Timeline

Our standard delivery timelines vary based on your location:

  • Metro Cities: 2-4 business days
  • Tier 2 Cities: 3-5 business days
  • Tier 3 Cities & Rural Areas: 5-7 business days
  • Remote Locations: 7-10 business days

Please Note

Delivery times are estimated and may vary due to unforeseen circumstances such as weather conditions, public holidays, or logistical challenges.

3

Order Processing

1

Order Confirmation

Once you place an order, you'll receive an immediate confirmation email with your order details.

2

Processing (12-24 hours)

Our team verifies and processes your order. Items are picked, packed, and quality-checked.

3

Dispatch & Tracking

Your order is dispatched with a tracking number sent via SMS and email.

4

Delivery

Our courier partner delivers your package to your doorstep.

4

Tracking Your Order

Track your order easily through multiple channels:

  • Login to your account and visit "My Orders"
  • Use the tracking link sent via email/SMS
  • Contact our customer support with your order ID
  • Track in real-time through our mobile app
5

Shipping Restrictions

Please be aware of the following restrictions:

  • We currently ship only within India
  • P.O. Box addresses are not accepted
  • Certain products may not be available for specific pin codes
  • Delivery to sensitive areas may require additional verification
7 Days Return
Easy return within 7 days
Quick Refund
Refund in 5-7 business days
Free Pickup
We arrange free pickup
1

Return Eligibility

You can return most items within 7 days of delivery if they meet the following conditions:

  • Product is unused, unworn, and in original condition
  • Original packaging, tags, and labels are intact
  • All accessories and free gifts (if any) are included
  • Product is not damaged or altered in any way
  • Return request is raised within 7 days of delivery

Non-Returnable Items

  • Personalized or customized products
  • Intimate wear, lingerie, and innerwear
  • Perishable goods and food items
  • Beauty products and cosmetics once opened
  • Products marked as "Non-Returnable"
  • Digital products and software
2

How to Initiate a Return

1

Raise Return Request

Login to your account, go to "My Orders", select the item and click "Return"

2

Select Reason

Choose the reason for return and provide additional details if needed

3

Schedule Pickup

We'll arrange a free pickup from your address at your convenience

4

Quality Check

Once we receive the product, our team will verify its condition

5

Refund Processed

If approved, refund will be initiated within 2-3 business days

3

Refund Methods & Timeline

Refunds are processed based on your original payment method:

Payment Method Refund Mode Processing Time
Credit/Debit Card Original Card 5-7 Business Days
Net Banking Original Bank Account 5-7 Business Days
UPI/Wallet Original UPI/Wallet 3-5 Business Days
Cash on Delivery Bank Transfer 7-10 Business Days

Important

The timeline mentioned is for refund processing from our end. Your bank may take additional 2-3 days to credit the amount to your account.

4

Exchange Policy

We offer exchanges for size, color, or similar products:

  • Exchange must be requested within 7 days of delivery
  • Product should meet all return eligibility criteria
  • Exchange is subject to availability of the desired variant
  • Free pickup and delivery for exchanges
  • If exchange variant is costlier, you need to pay the difference
  • If cheaper, the difference will be refunded
5

Damaged or Defective Products

If you receive a damaged or defective product:

  • Report the issue within 48 hours of delivery
  • Provide photos/videos of the damaged product
  • We'll arrange immediate replacement or full refund
  • No questions asked - quality is our priority

Quality Assurance

Every product goes through multiple quality checks before dispatch. However, if you receive a defective item, we take full responsibility and ensure a hassle-free resolution.

Before Dispatch
Cancel anytime before shipping
Easy Process
One-click cancellation
Full Refund
100% refund on cancellation
1

When Can You Cancel?

You can cancel your order at different stages with varying policies:

Order Status Cancellation Refund
Order Placed Can cancel anytime 100% refund
Processing Can cancel 100% refund
Shipped Cannot cancel (Can return) After return approval
Out for Delivery Cannot cancel Return after delivery
2

How to Cancel Your Order

1

Login to Your Account

Access your OnikTech account and navigate to "My Orders"

2

Select the Order

Find the order you wish to cancel from your order history

3

Click "Cancel Order"

Choose the cancellation reason from the dropdown menu

4

Confirm Cancellation

Review and confirm your cancellation request

5

Receive Confirmation

Get instant confirmation via email and SMS

3

Cancellation Refund Process

Once your cancellation is confirmed, the refund process begins automatically:

  • Refund initiated within 24 hours of cancellation
  • Amount credited based on your original payment method
  • Credit/Debit Card: 5-7 business days
  • Net Banking: 5-7 business days
  • UPI/Wallets: 3-5 business days
  • Cash on Delivery: Bank transfer within 7-10 business days

Note

If you paid using a promotional coupon or discount code, it will be credited back to your account for future use if the cancellation is made before dispatch.

4

Partial Order Cancellation

If you've ordered multiple items, you can cancel individual products:

  • Select specific items you want to cancel
  • Remaining items will be processed normally
  • Partial refund will be processed for cancelled items
  • Shipping charges may be adjusted based on final order value

Free Shipping Impact

If after partial cancellation your order value falls below the free shipping threshold (₹999), applicable shipping charges will be deducted from your refund.

5

Seller-Initiated Cancellations

In rare cases, we may need to cancel your order due to:

  • Product out of stock or unavailable
  • Pricing or product information errors
  • Unable to deliver to your location
  • Payment verification issues
  • Force majeure events

In such cases:

  • You'll be notified immediately via email and SMS
  • Full refund will be processed within 24 hours
  • We may offer alternative products or compensation
  • No cancellation charges will be applied
6

Non-Cancellable Products

Certain products cannot be cancelled once the order is placed:

  • Customized or personalized items
  • Pre-order products (clearly marked on product page)
  • Special sale items marked as "Non-Cancellable"
  • Gift cards and vouchers

Check Before Purchase

Products that cannot be cancelled are clearly marked on the product page. Please read the product description carefully before placing your order.

Need Help with Our Policies?

Our customer support team is here to assist you 24/7

Call Us: +91 7874563258 Email Support Live Chat
Home / Privacy Policy

1. Introduction

At Oniktech, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and interact with our website and services. By using Oniktech, you consent to the data practices described in this policy.

2. Information We Collect

  • Personal Identification Information: Includes your name, email address, phone number, delivery address, and payment details collected during account registration, order placement, and customer support.
  • Payment Information: Credit/debit card details and billing addresses are collected securely through trusted payment gateways for processing transactions.
  • Usage Data: Information collected automatically such as IP address, browser type, operating system, browsing behavior, and cookies when you visit our site.
  • Account Credentials: Username, password, and purchase history for personalized experience and account management.
  • Communication Data: Any correspondence you have with us including customer service interactions and feedback.

3. How We Use Your Information

  • To process and fulfill your orders, including payment processing and delivery.
  • To manage your account and provide customer support.
  • To improve our website, products, and services through analytics and customer feedback.
  • To send you transactional communications, promotions, and updates only with your consent.
  • To comply with legal obligations and prevent fraudulent or unauthorized activities.

4. Disclosure of Your Information

  • We share your personal data only with trusted third parties necessary for business operations such as payment processors, shipping partners, and IT service providers.
  • We do not sell or rent your personal information to third parties for marketing purposes.
  • We may disclose your information when required by law enforcement or to protect legal rights.

5. Data Security

  • We implement industry-standard security measures including encryption (AES-256), secure payment gateways, and multi-factor authentication to protect your personal data.
  • Regular audits and reviews are conducted to ensure compliance with data protection laws and safeguard your information against unauthorized access or breaches.

6. Cookies and Tracking Technologies

  • We use cookies and similar technologies to enhance user experience, analyze site usage, and customize content.
  • You can manage your cookie preferences through your browser settings.

7. Retention of Data

  • Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.
  • Inactive user data will be deleted after a period of three years of inactivity, with prior notice sent to the user.

8. Your Rights

  • You have the right to access, correct, or delete your personal data held by us.
  • You may withdraw consent to data processing at any time, subject to legal and contractual restrictions.
  • You can object to or restrict data processing where applicable.
  • Requests with respect to your data can be made by contacting our Data Protection Officer (DPO) at the details below.

9. Data Transfers

Personal data may be transferred to and processed in countries outside India. In such cases, we ensure adequate safeguards are in place to protect your data.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors without parental consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our data practices. The updated policy will be posted on our website with a revised effective date.

12. Contact Us

Email: oniktech@oniktech.com

Phone: +91-7874563258

Address: 2482, Gopi Patwan Ka Rasta Telipada Chora, Indra Bazar Jaipur, Rajasthan

Have Questions?

Our customer support team is here to help you understand our privacy practices and answer any questions.

Contact Us