Terms & Conditions

1. Introduction

At Oniktech, customer satisfaction is our priority. This Cancellation and Refund Policy outlines the terms under which customers can request order cancellations, returns, and refunds.

2. Order Cancellation

• Customers may request cancellation of their order within 24 hours of placing it, provided the order has not been processed or shipped.
• Cancellation requests should be sent to our customer support via email at contact@oniktech.com or through the website’s cancellation interface.
• Once the order is shipped, cancellation requests cannot be accepted; instead, the return process applies after delivery.

3. Returns and Refunds

• Returns are accepted within 15 days from the date of delivery for products that are unused, in original packaging, and in the same condition as received.
• To initiate a return, customers must notify Oniktech within 15 days of delivery through customer support and provide proof of purchase.
• Items that are damaged, defective, or incorrect may be returned or exchanged. Customers should notify Oniktech within 48 hours of delivery for such issues.
• Non-returnable items include perishable goods, customized products, gift cards, and items clearly marked as non-returnable at the time of purchase.

4. Refund Process

• For online payments, refunds will be credited directly to the customer's bank account or card. For Cash on Delivery (COD) orders, refunds will be processed through bank transfer after verification.
• Return shipping charges are borne by the customer unless the product is defective or wrongly shipped.
• Any promotional discounts or coupons used on the order will not be refunded as cash but may be reinstated as per Oniktech’s discretion.

5. Shipping and Handling

• Customers are responsible for ensuring returned items are securely packaged to prevent damage during transit.
• Oniktech is not liable for products lost or damaged during return shipping.
• Shipping charges for returning the product will not be refunded unless the return is due to an Oniktech error.

6. Exceptions and Special Cases

• For defective or damaged items, Oniktech will arrange for product pickup at no cost to the customer and provide a full refund or replacement.
• Sale or discounted items may be subject to different return and refund policies as specified at purchase.

7. Contact Us