Service Cancellation
- Clients may request cancellation before the project or service has started.
- Once work has commenced, cancellation requests will be reviewed based on the progress of the project.
- OnikTech reserves the right to approve or reject cancellation requests depending on the work completed.
Tip: Contact us as early as possible if you wish to cancel. Earlier requests have a higher chance of approval and a greater refund eligibility.
Refund Policy
Refund eligibility depends on the stage of your project at the time of the request:
Not Started
Project hasn't begun yet
Full RefundIn Progress
Work partially completed
Partial RefundCompleted
Delivered or approved
No RefundNote: Partial refunds for in-progress projects are calculated after deducting the cost of work already completed, as determined by OnikTech.
Non-Refundable Services
The following services are strictly non-refundable once delivered or completed:
Refund Processing
Once a refund is approved, here's how it proceeds:
Request Approved
Team reviews & approves refund
Processing
Initiated within 1–2 business days
Credited
7–10 days via original method
Payment Method: Refunds will be credited through the original payment method used during the transaction. Processing times may vary depending on your bank or payment provider.
Client Responsibilities
To avoid delays or disputes, clients must fulfil the following responsibilities throughout the project:
- Provide accurate and detailed project requirements from the start.
- Respond to feedback and approval requests in a timely manner.
- Review all deliverables carefully before providing final approval.
Important: Delays caused by the client's failure to provide assets, feedback, or approvals do not constitute grounds for a refund.
Changes to This Policy
OnikTech reserves the right to modify this Refund & Cancellation Policy at any time. Any updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically to stay informed of any changes.
Contact Us
If you have any questions regarding refunds or cancellations, please don't hesitate to reach out. We will make every effort to resolve your concerns in a fair and timely manner.
Get in Touch with OnikTech
Our team typically responds within 24 hours on business days.